Delivery Time
FS uses the best carriers in the business to make sure your order gets to you on time. And for orders qualified for free shipping, FS offers two free shipping options to make sure orders delivered within 1-3 business days from our warehouse located in:
FS.COM INC
380 Centerpoint Blvd, New Castle,
DE 19720, United States
+1 (888) 468 7419
1-3 days / FedEx Ground® service
2-3 days / FedEx 2day® service
Note:
•The above stated delivery times are industry averages as provided by our carriers.
•FS will choose FedEx Ground or FedEx 2day for your free shipping order according to your location. (If order is over 50Ibs, FedEx Ground is the default option for delivery.)
•FS provides more shipping options to addresses within the 50 U.S. states, APO / FPO military bases and Puerto Rico. You can choose on the checkout page according to the time schedule and costs.
FREE SHIPPING on Orders over US$ 79
Any items with “Free Shipping” listed on the product page are eligible for the free shipping service. Orders over US$79 can enjoy our free shipping service and will be dispatched by different shipping carriers according to the weight of your order and location.
Pre-Order items can ONLY enjoy the free shipping service when the order is over US$ 299.
Oversized or heavy items (without “Free Shipping” listed on the product page) are not included in this offer for free shipping. Zip codes in Alaska, Hawaii, Puerto Rico and APO/FPO military may be subject to shipping charges.
Local Service Management
Preserving a belief in "Concentration, Innovation, Progression", FS is committed to providing you with reliable products and dedicated services. Relying on our large inventory and automatic order processing system, we make sure that you have a hassle-free shopping experience at FS.
Delaware Warehouse offers in-time support and delivery
Large inventory and automatic warehouse management
Smart order processing procedure ensures fast shipping
Multiple logistics partners, quick pick-up and secure delivery
Pick up service from our Delaware location
Dedicated customer support offers 24/7 assistance
Multiple Shipments for a Single Purchase
To ensure that each customer will receive the items as soon as possible, if a single purchase includes multiple items, they may be shipped from different warehouses in multiple packages according to each item's stock availability. Before payment, you can check the details for a specific purchase on checkout page.
In-Stock Items
Items in stock will be dispatched from Delaware Warehouse and orders placed by 5pm EST can be shipped on the same business day.
Non-Stock Items
Non-Stock Items
•Items in Transit or Need Transit
Items are marked with “Available” in the product page. You can check the estimated lead time of the item through the page.
•Pre-Order Items
Items are marked with “Pre-Order” in the title. Usually the processing time is around 15 business days.
•Customized Items
Items are marked with “Customized” in the title. They will be manufactured upon a receipt of orders to meet customer's request.
FAQs
-
Q:How much will I be charged for shipping?
A:Shipping cost is charged per the delivery options you will choose on checkout page. If you are located within continental U.S., you will enjoy Free Shipping on orders over US$79. For Pre-order items, you can ONLY enjoy Free Shipping over US$299.
-
Q:How can I know if my order has been shipped?
A:Once your package leaves our warehouse, we'll send you a shipment notification email. This email includes the carrier name, tracking number, delivery date and items' details. You can click the tracking number to track your package on the carrier's website.
-
Q:What happens if my parcel is damaged upon arrival or goes missing?
A:
If you have already received your order and find that it is damaged, please take photos or videos on site and send them to us. FS will be in direct contact with the carrier to resolve the issue as quickly as possible, avoiding more inconvenience caused to you. Once get approval that damage is caused by shipping, your account manager will guide you how to return damaged ones to us for an exchange or refund. More about return service, you may refer to our Return Policy.
If you find that your parcel is missing, please inform your account manager at the first moment. FS will guide you about the remedy procedures accordingly.
-
Q:How can I get the help?
A:
We are 24/7 for help. Any questions, you can refer to our FAQ for help, or Contact Us.